Unactivated eSIMs
You may request a full refund within 30 days of purchase if the eSIM has not been installed or activated on any device.
Activated eSIMs
Once an eSIM is installed or activated, it is considered used and is generally non-refundable. Device compatibility is the customer's responsibility. Purchases for locked or incompatible devices are not refundable after installation.
Technical Failures
If you experience connectivity issues due to a verified technical failure on our network, you may qualify for a full or partial refund. Please contact support for review.
Refund Method
Approved refunds will be returned to the original payment method. To request a refund, contact support@khatesim.com.
Exceptional Circumstances
Exceptional circumstances may be considered reasonably at our discretion.