What is an eSIM?
An eSIM is an embedded digital SIM that allows you to activate a cellular data plan without using a physical SIM card.
Is my device compatible?
Most modern smartphones support eSIM. Your device must also be network-unlocked by your carrier.
What does network unlocking mean?
A network-unlocked phone is not tied to a specific carrier, meaning you can use an eSIM from any provider like KHAT.
How do I purchase a plan?
You can select your destination and data package, then securely complete your purchase using our supported payment methods.
How do I install the eSIM?
After purchase, you will receive installation instructions. You can typically install it automatically via the app or by scanning a QR code.
When do I activate my eSIM?
It's best to install your eSIM before you travel, but wait to turn on its data roaming until you arrive at your destination.
When does validity begin?
Activation and validity depend on the particular package conditions. Some packages activate upon installation, while others activate when the eSIM connects to a supported network.
How do I get internet connectivity?
Ensure your KHAT eSIM is selected for 'Cellular Data' and that 'Data Roaming' is turned on in your device settings.
How can I check my data usage?
You can monitor your data usage and remaining balance directly within your KHAT account.
What if the installation fails?
If you experience an installation error, do not delete the eSIM profile from your phone settings. Check your internet connection and contact support.
Can I reinstall my eSIM?
While you can access your installation instructions again in the app, most eSIM profiles can only be installed once on a device. If you remove the eSIM from your device settings, it generally cannot be reinstalled or recovered.
Can I have multiple eSIMs?
Yes, modern devices can store multiple eSIM profiles, though you can typically only use one or two active data lines at a time.
Can I top-up my plan?
If your package supports it, you can purchase a top-up directly through the KHAT app.
What payment methods are accepted?
We accept major credit cards, supported digital wallets (such as Apple Pay and Google Pay), and KHAT Balance. Card payments are processed securely via Stripe.
What is KHAT Balance?
KHAT Balance is promotional credit that may originate from cashback, referrals, promotions, compensation, or KHAT-issued credits. It can be applied toward future purchases.
How do refunds work?
Unactivated eSIMs may be refunded within 30 days. Installed or activated eSIMs are generally non-refundable, but verified technical failures may qualify for full or partial refunds.
How do I delete my account?
You can request account deletion in the app. Deletion is subject to clearing any temporary blockers (like unresolved purchases). Deleting your account will forfeit any KHAT Balance.
How can I contact support?
You can reach out to our team anytime at support@khatesim.com.