1. Introduction
ALSHAYA Technologies LLC ("KHAT", "we", "us") respects your privacy. This policy explains how we collect, use, and protect your personal information.
2. Data Collection
We collect information necessary to provide and improve our services. This includes account data (such as your email address), order information, eSIM provisioning and usage information, device identifiers, and customer support interactions.
3. Payment Data Handling
We do not store your full credit card details. Payment processing is securely handled by our third-party payment processor, Stripe. Stripe collects and processes your payment data according to their own privacy policy.
4. Data Sharing and Service Providers
We share your data only with essential third-party service providers (such as Stripe for payments, and our telecommunication partners for eSIM provisioning) strictly to fulfill your orders and operate our service. We do not sell your personal data.
5. Communications
We use your email address to send you essential transactional updates (such as order confirmations and OTP authentication codes). You may also receive promotional communications if you have opted in.
6. Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
7. Data Retention
We retain your personal data only as long as reasonably necessary to provide our services, resolve disputes, maintain accounting records, or as legally required by applicable laws. Pseudonymized transaction records may be retained after account deletion.
8. User Rights
Depending on your jurisdiction, you may have the right to access, correct, or request the deletion of your personal data. You can manage your account directly or contact us for assistance.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at support@khatesim.com.