What happens when you delete?
Your personal profile data is erased, and your KHAT Balance and rewards are permanently forfeited. Pseudonymized transaction records and order history are retained where legally or operationally necessary (e.g., for accounting or dispute resolution purposes).
Deletion Process
You can request account deletion at any time, but submitting a request does not guarantee immediate completion. Deletion requires identity verification and the resolution of any applicable temporary blockers, such as unresolved purchases, ongoing payment disputes, or other legitimate operational obligations.
How to request deletion
You can request account deletion directly inside the KHAT app via Settings > Delete Account. Alternatively, you can request account and data deletion by emailing us at support@khatesim.com from your registered email address; email requests must be verified before processing.